When will my order be shipped?
Orders are packed and shipped Monday-Friday only. Most orders are processed and shipped within 3-5 business days, however, during periods of high demand such as sales and collection releases please allow up to 5-12 business days for your package to be processed and shipped. Orders placed on the weekend and holidays are processed on the next business day.
Why is my order still in “Pre-shipment”?
Tracking numbers are sent to your email as soon as your order’s label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre -shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment. If we are unable to process your order due to inaccurate shipping address or payment information, your order processing may be delayed an additional 3 business days. Out of stock items may take an additional 5 business days to process and ship.
Exchanges/Refunds
Return or exchange any unworn, unwashed or defective merchandise by mail. Returns must be made within 30 days of the order shipment date to be issued a full refund to the original form of payment. All items bought with a discount code are non-refundable.
How do you handle international duty and taxes?
Regarding customs fees (DUTY & VAT taxes), we do all that we can to alleviate any potential taxes they may be billed by the destination country when shipping orders, but any international customs or duties fees that may potentially be levied on your parcel is a decision made by the specific local post office(s) at the destination country, and is a scenario that is beyond our control. In many cases, duty fees are not charged on shipments, but again, if they are, it is something we have no control over.
These fees are not included in the shipping price of your order. These fees are calculated at the locals post office(s) destination, and must be paid upon delivery. Depending on the country, different fees will apply.
Encourage Apparel is based in the USA. All orders are processed in US dollars.